AI concierge for restaurants
Every call answered. Every guest remembered.
Candela picks up your phone, books the table, takes the order and notes the anniversary for the kitchen. It works the way your best host does, on every line, at every hour.
Guest
Hi, could I get a table for four on Saturday? It's our anniversary.
Concierge
Good evening, Ms. Laurent. Saturday at 8:00 for four is yours. Shall I note the anniversary for the kitchen?
Answering for
- Maison Laurent
- Osteria Bruna
- The Harbor Room
- Bar Nocturne
- Cantina Sol
- Fig & Ash
Typical results
What a ringing phone was costing you.
100%
of calls answered, day and night
+50%
more covers booked by phone
200 hrs
returned to the floor each month
96%
of guests rate the call five stars
Across restaurants live on Candela. Individual results vary.
What the Concierge handles
The front desk, without the desk.
Everything a guest calls about, handled in your voice and written into the systems you already run.
Reservations
Books, amends, cancels and waitlists, written straight into OpenTable, SevenRooms, Resy or Tock. Nothing to re-key.
Guest questions
Hours, parking, corkage, dress code, allergens, tonight's specials. Answered at once, in your words.
Large parties and private events
Captures every group enquiry in full, even at the height of service, and hands your events team a qualified lead.
Takeout and phone orders
Takes the order, confirms the modifiers, suggests the dessert and sends it to Toast or Square.
Confirmations and reminders
A text to confirm, a text the day before. Fewer no-shows, and no one on your team typing them.
Knows when to step aside
VIPs, complaints and the unusual go straight to a person, with a note. Everything else stays off the floor.
Guest memory
It remembers what regulars expect you to.
Every conversation adds to a guest's note: the window table, the shellfish allergy, the anniversary in September. The next call starts where the last one ended, and your team sees it before the guest walks in.
- Shared with the host stand before arrival
- Synced to the notes in your booking system
- Guests can ask to be forgotten, and are
Ms. Laurent
4 visits · last on 12 May
- Prefers
- Window tableStill water
- Allergy
Shellfish
- Occasion
Anniversary, 14 September
- Note
Ask about the Sancerre.
Every line
One concierge on the phone, in messages and on the web.
The same guest note, the same answers, whichever way a guest reaches you.
Phone
The number you already have. Forward it always, after hours, or when the line is busy.
SMS and WhatsApp
Confirmations, changes and questions, answered in the thread the guest started.
Web chat
On your site and menu pages, so guests book without leaving the page.
Google Business Profile
When a guest taps message or call from Maps, Candela is what picks up.
Setup
Live before tomorrow's service.
01
Connect your bookings
Sign in to OpenTable, SevenRooms, Resy or Tock. Five minutes, no code, no new system.
02
Teach it your house
Menu, hours, policies, the way you greet people. It reads your site and asks about what it doesn't know.
03
Forward the phone
Keep your number. Choose when Candela answers: always, after hours, or when the line is busy.
Most restaurants go live in a day. Listen to any call, correct any answer, and it learns.
Works with what you already run
Nothing to replace.
Candela writes into your booking book and your POS, and reads from them too. Anything without a connector reaches it through Zapier or the API.
- Bookings
- OpenTableSevenRoomsResyTock
- Orders and POS
- ToastSquare
- Messaging
- WhatsAppGoogle Business ProfileTwilio
- Everything else
- ZapierAPI
Insights
Know what your phone knows.
Every call transcribed and summarised by morning. Which questions guests ask, when they call, and what you would have missed.
- Transcripts and summaries in your inbox each morning
- Missed opportunities you can act on the same day
- Peak call times and the questions behind them
- Satisfaction asked after every call
This month
$24,800
booked by phone
842
calls answered
311
reservations
19
event leads
96%
guests satisfied
Latest call
Ms. Laurent · Saturday 8:00 · party of four
Anniversary noted for the kitchen. Asked about the Sancerre; told her the 2022 is on the list.
- Reservation
- Occasion
- Wine question
How it sounds
Like your best host on a calm night.
Built for a dining room at nine on a Friday, not a quiet office.
A natural voice, in your accent
Choose the voice. Guests hear warmth, not a menu of options.
Twenty languages, switched mid-sentence
It follows the guest's language without being asked.
Interruptions and a loud room
Talk over it, change your mind, call from the bar. It keeps up.
Every call at once
Unlimited simultaneous calls. No hold queue, ever.
Day, night and holidays
The 3 a.m. booking and the Christmas Eve cancellation, both handled.
A person is one word away
Ask for a human and the call transfers, with the context attached.
Your guests' data stays yours
Encrypted, never sold, deleted on request.
For every kind of house
From one room to forty.
Independent restaurants
Never lose a Friday booking to voicemail again. Candela answers while you cook, host and close.
Fine dining
Service without a ringing phone. Guest notes and preferences at the host stand before the door opens.
Restaurant groups
When one house is full, it offers the next. One guest note shared across every location.
From the floor
What operators say after the first month.
“We had three hundred voicemails the week before Candela. We haven't had one since.”
Elena Marchetti
Owner · Osteria Bruna
“It books the party of twelve while we're plating the party of twelve.”
Daniel Okafor
General manager · The Harbor Room
“Guests ask for it by name. I didn't expect that.”
Claire Dubois
Director of guest relations · Maison Laurent
Questions
Asked before, answered here.
Anything else, ask us. A person answers that line too.
Hospitality, anticipated.
Let the phone ring.
Book a fifteen-minute demo. We'll call your restaurant's number, and you'll hear Candela answer it.